Taking applicationsChat / Email·Posted 14h ago
Customer Service Employee ‑ Phone, Email, Chat in IT/Network
Homeoffice
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Homeoffice
GermanEnglishMid level
About the role
Remote German- and English-language customer service role for an IT/network support provider, handling phone, email and chat plus 2nd/3rd-level technical support. It stands out with home-office work, an international team, private health insurance and a stated entry salary of 1,200 EUR.
What you'll do
- Telephone and written customer service in IT/network
- Maintain and optimize IT infrastructure
- Administer Windows and Linux servers
- Manage VMware vSphere/vCenter virtualization
- Set up backup and recovery solutions
- Monitor Active Directory, Exchange, DNS and DHCP
- Handle 2nd/3rd-level fault analysis and troubleshooting
- Configure firewalls, routers and switches
What you'll need
- Professional German and English communication
- Empathy and patience
- Flexibility and reliability
- IT degree or comparable qualification
- Solid IT knowledge
Skills
GermanEnglishIT infrastructureWindows/Linux serversVMware virtualizationBackup and recoveryNetwork technologyC#/.NET
Benefits
Attractive entry salary of 1,200 EURWork from homeSecure job in an international environmentProfessional onboardingMotivated teamPrivate health insurance
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