Taking applicationsChat / Email·Posted 8d ago
Customer Service Executive (Saudi National) ‑ Maternity cover ‑ 7 month contract
Informa MarketsVerified company
Riyadh, sa
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Riyadh, sa
ArabicEnglishMid level
About the role
A 7-month contract customer service executive role supporting exhibitors and visitors across Saudi B2B events, with remote work allowed. It covers multi-channel support, escalations, Salesforce case management, QA reviews and CX reporting, and requires fluent Arabic and English; the title indicates it is for a Saudi national.
What you'll do
- Resolve after-sales customer queries within SLAs
- Support exhibitor and visitor enquiries
- Handle customer escalations through to resolution
- Maintain FAQs and knowledge base content
- Provide first-line technical support for digital platforms
- Capture customer and case information in Salesforce
- Conduct QA reviews across calls, email, WhatsApp and chat
- Prepare CX performance reporting and analyse case data
What you'll need
- Saudi national
- Fluent in Arabic and English
- Customer service experience
- Salesforce Service Cloud or comparable CRM experience
- Strong Excel capability
- Experience with QA or call monitoring reviews
- Comfortable in a fast-paced environment with fixed deadlines
- No relocation or sponsorship support provided
Skills
Customer serviceMulti-channel supportCustomer escalationsSalesforce Service CloudExcelOperational reportingQuality assuranceArabic and English communication
Benefits
Remote workCareer growthDisability-friendly environment
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Applications close on 18 November.