Taking applicationsTechnical Support·Posted 8d ago
Clinical Tech Support Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!
Prompt HealthVerified company
Remote
Pay
$28–$33/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
Email-based clinical technical support role for a healthcare software company, helping rehab therapy customers troubleshoot and resolve issues. Requires 3+ years of customer-facing experience plus a clinical rehab background; pays $28–$33/hour with bonus potential.
What you'll do
- Respond to customer questions via email
- Triage tickets and escalate issues
- Support engineering ticket creation and prioritization
- Maintain deep product knowledge
- Promote customer satisfaction and loyalty
- Identify product and service improvements
What you'll need
- 3+ years customer-facing experience
- Clinical healthcare position experience
- Strong troubleshooting and analytical skills
- Proactive and self-directed
- Exceptional written communication
- Rehab therapy background
Skills
Email customer supportHelp desk softwareTroubleshootingClinical rehab knowledgeWritten communicationAnalytical thinkingB2B SaaSExcel
Benefits
Paid time offHealth insurancePerformance bonusRemote/hybridEquity compensation401kCompany-paid disability and life insuranceFitness credits
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Applications close on 18 November.