German Customer Support

This is a full-time German Customer Support Representative role based on-site in 6th of October City, Egypt. The job involves helping German-speaking customers by phone, email, and chat, and requires fluency in both German and English.

• Provide customer service to German-speaking customers via phone, email, and chat
• Address customer inquiries, concerns, and complaints
• Maintain product and service knowledge
• Process orders, returns, and exchanges
• Escalate complex issues to the appropriate department
• Follow up with customers to ensure satisfaction
• Meet performance targets and customer satisfaction goals

• Fluency in German and English, written and spoken
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Flexibility to work shifts, including weekends and holidays
• Must work from the office in 6th of October City, Egypt

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.