Taking applicationsChat / Email·Posted 8d ago
Fintech Customer Care | Bilingual German Speakers | WAH | CV Mandatory
ConcentrixVerified company
Remote — Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Egypt
GermanEnglishMid level
About the role
Customer care role for a fintech platform, handling German and English inquiries by email, phone, and Zendesk. Work from home in Egypt on a fixed Cairo schedule with medical insurance and a fast promotion track.
What you'll do
- Respond to customer inquiries via email, phone, and Zendesk
- Provide support in German and English
- Own customer requests through resolution
- Follow up proactively on issues
- Document customer interactions in Zendesk
- Troubleshoot product and platform issues
- Escalate complex cases to L2 Technical Support
- Contribute to knowledge-base content
What you'll need
- German proficiency B2 or above
- English proficiency B1 or above
- 1–3 years customer support experience
- Experience in fintech, payments, or financial software
- Strong written and verbal communication in German and English
Skills
German B2+English B1+ZendeskCustomer supportTroubleshootingFintech/payments knowledgeWritten and verbal communicationDocumentation
Benefits
Health insuranceTransportation providedCareer growthCompetitive salary
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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