Taking applicationsChat / Email·Posted 8d ago
Automation Strategist, Customer Success
ZapierVerified company
HQ NAMER
Pay
$76–$126.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
HQ NAMER
EnglishSenior level
About the role
A customer success role at Zapier focused on helping enterprise customers design and scale automation and AI strategies. It combines strategic advisory, use-case discovery, and expansion work, and is listed for candidates in the USA and Canada.
What you'll do
- Guide enterprise customers' automation strategy
- Discover and deploy high-value use cases
- Drive renewals and expansion
- Advise on automation governance and best practices
- Collaborate with Sales, Support, and Product
- Build scalable frameworks and assets
- Quantify impact and demonstrate ROI
What you'll need
- 5+ years in SaaS customer success, consulting, solutions, or enterprise product
- Strategic, customer-centric problem solving
- Exceptional communication
- Uses AI in daily work
- Systems and orchestration thinking
- Data-guided decision making
- Experience with executive and execution audiences
- Must be located in USA or Canada
Skills
Automation strategySystems thinkingOrchestration designExecutive alignmentROI analysisAI workflowsData analysisStakeholder management
Benefits
Remote workPerformance bonus
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Applications close on 18 November.