Taking applicationsChat / Email·Posted 14h ago
Customer Advisor ‑ Back Office ‑ Meknès ‑ French Speaking
ConcentrixVerified company
Meknès, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Meknès, Morocco
FrenchEnglishEntry level
About the role
Back-office customer advisor handling emails, online forms, and chats for Concentrix in Meknès, Morocco. The role requires fluent French and English and offers flexible hours plus remote work after an integration period.
What you'll do
- Process customer requests and inquiries through email, online forms, or chat
- Analyze requests, identify solutions, and handle complaints
- Follow internal procedures and quality standards
- Offer personalized responses to strengthen customer loyalty
What you'll need
- Fluent French and English, written and spoken
- Excellent communication skills
- Organized, autonomous, and positive attitude
- Comfortable using digital tools
- Curious about new technologies
- Passionate about customer satisfaction
Skills
FrenchEnglishWritten communicationProblem solvingDigital toolsCustomer satisfactionOrganizationAutonomy
Benefits
Flexible hoursHealth insurancePerformance bonusLanguage bonusRemote work after integration periodTransportation providedGym accessContinuous training
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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