Bilingual German/English Customer Care Specialist (back office)
TaskUsVerified company
Thessaloniki, Greece
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Thessaloniki, Greece
About the role
Bilingual German/English customer care role at TaskUs in Thessaloniki, handling technical customer assistance by voice, chat, and email plus back-office support. It requires C1/C2 German and B2/C1 English and 1–2 years of customer or technical support experience.
What you'll do
- Provide customer service by voice, chat, and email
- Handle technical customer assistance
- Resolve customer-focused challenges
- Collaborate with internal team and wider department
- Give feedback and updates to support team development
- Communicate clearly in written and verbal formats
What you'll need
- Bilingual German C1/C2/Native and English B2/C1
- 1–2 years in customer support or technical support
- Help desk or IT support experience
- Strong written and oral communication
- Work independently and as a remote team player
- Adaptable to process and information changes
- Willing to undergo background screening
- PC internet and Microsoft Office skills
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.