Customer Service Representative (English Speakers)

Full-time on-site customer service role at Sutherland in Cairo for English-speaking accounts. It requires flexibility for night, overnight, and rotational shifts and offers incentives, transportation, and insurance.

• Ensure customer satisfaction
• Manage customer accounts
• Provide customer service
• Communicate effectively

• English proficiency at B2
• Graduates and dropouts only
• Flexibility with night and overnight shifts
• Flexibility with rotational shifts
• Previous similar experience is a plus

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.