Bilingual Portuguese/English Customer Care Specialist (back office)
TaskUsVerified company
Thessaloniki, Greece
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Thessaloniki, Greece
About the role
Bilingual Portuguese/English customer care specialist providing technical and customer support through voice, chat, and email. Requires 1-2 years of support experience and both languages at B2/C1; the listed location is Thessaloniki, Greece.
What you'll do
- Provide customer assistance via voice, chat, and email
- Handle customer-focused challenges
- Participate in department initiatives and provide feedback
- Promote collaborative solutions
- Support colleagues and the department
- Drive team and department development
- Focus on customer satisfaction
What you'll need
- Bilingual Portuguese B2/C1 and English B2/C1
- 1-2 years customer support or technical support experience
- Help desk or IT function experience
- Strong written and oral communication
- Work independently and as a remote team player
- Adaptable to process and information changes
- Willing to participate in background screening
- Proven email and phone customer communication experience
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
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