Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
XsollaVerified company
Russia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Russia
EnglishEntry level
About the role
Xsolla is hiring a Customer Success Manager to manage high-value client accounts, drive retention and product adoption, and identify upsell opportunities. The role requires 1–2 years of customer success or account management experience and advanced English, and the listed location is Russia.
What you'll do
- Build and nurture strategic relationships with major clients
- Understand customer goals and business needs
- Propose new products, features, and solutions
- Act as the voice of the customer internally
- Own execution of customer deliverables
- Resolve issues and manage escalations
- Conduct regular business reviews
- Identify upsell and expansion opportunities
What you'll need
- 1–2 years in Customer Success, Account Management, or related client-facing roles
- Strong relationship-building and stakeholder influence
- Excellent communication, presentation, and problem-solving skills
- English proficiency/advanced
- Comfort working cross-functionally
- Data-driven mindset with metrics analysis
- Proactive, detail-oriented, and organized
- Gaming, SaaS, or fintech experience is a plus
Skills
Relationship managementAccount managementCommunicationPresentationProblem-solvingData analysisCross-functional collaborationUpsell and expansion
Benefits
Career growthCollaborative team culture
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Applications close on 18 November.