Taking applicationsChat / Email·Posted 8d ago
Specialist I, Partnership Support
Grow TherapyVerified company
Remote
Pay
$20–$24/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
A remote partnership support role answering calls, chats and emails from clinicians and clients, and resolving billing or technical issues with internal teams. It is full-time hourly work at $20.00–$24.03 per hour and asks for at least two years of customer support experience plus one year of phone, chat and email support.
What you'll do
- Answer live calls, chats and emails from clinicians and clients
- Collaborate with Customer Operations teams to solve stakeholder roadblocks
- Work with RCM and Engineering on bugs and billing issues
- Meet with supervisor to discuss performance and goals
What you'll need
- At least 2 years in customer support
- At least 1 year assisting customers by phone, chat and email
- Healthcare billing experience is a plus
- Comfort in a contact center environment
- Intermediate technical understanding
- Experience with large databases and multiple tools
- High attention to detail
- Adaptable in a changing environment
Skills
Customer supportPhone supportLive chat supportEmail supportHealthcare billingMultitaskingAttention to detailTechnical troubleshooting
Benefits
Health insurancePaid time offPaid holidaysParental leaveWellness stipendHome office supportCommuter benefitsFlexible time off
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Applications close on 18 November.