Taking applicationsTechnical Support·Posted 5d ago
Technical Support Engineer
Vultr
USA
Pay
$30–$40/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Technical Support Engineer providing advanced technical support for Vultr cloud infrastructure, handling escalations, incidents, and enterprise customer environments. The role requires Linux and networking troubleshooting experience and involves 24/7 shift coverage, with pay of $30–$40 per hour.
What you'll do
- Respond to customer inquiries and provide technical guidance
- Act as first responder to platform alerts and incidents
- Lead complex incident analysis and root cause investigations
- Coordinate with engineering, networking, and system administration teams
- Resolve escalated customer complaints
- Serve as escalation point for Technical Support Specialists
- Create and maintain documentation and knowledge base articles
- Participate in 24/7 shift-based operations
What you'll need
- 3+ years enterprise technical support experience
- Strong Linux command-line troubleshooting
- Enterprise networking concepts
- IaaS or cloud enterprise customer support
- Strong customer service communication skills
- Ability to work independently in a 24/7 environment
- English proficiency
- Kubernetes and containers experience is a plus
Skills
Linux systemsCommand-line troubleshootingEnterprise networkingIncident analysisRoot cause investigationKubernetes and containersGPU service deliveryTechnical documentation
Benefits
Health insurancePaid time offEquipment providedInternet stipend401(k) matchingProfessional developmentPaid sabbaticalPerformance bonus
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