Banking Customer Service Agent (Assiut)
RayaCXVerified company
On-site — Assiut, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Assiut, Egypt
About the role
A full-time banking customer service agent role based inside a bank in Assiut, Egypt. The job focuses on being the main client contact, advising on products and services, and working with internal teams to improve customer satisfaction.
What you'll do
- Serve as the main point of contact for clients
- Provide advice and support on products and services
- Conduct research and analysis to understand customer needs
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with internal teams to improve operations
- Build strong customer relationships
What you'll need
- Bachelor's degree in Business Administration or any field
- Proficiency in English
- Communication and interpersonal skills
- Ability to work independently and within a team
- Strong analytical and problem-solving skills
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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