French Customer Service
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer service role in Cairo with Sutherland, handling customer inquiries and resolving issues in French. Fluency in French at B2/C1 is required, and fresh graduates are welcome to apply.
What you'll do
- Handle customer interactions efficiently and with empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience
- Address customer inquiries
- Resolve customer issues
- Maintain high customer satisfaction
What you'll need
- Fluency in French at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving skills
- Active listening
- Attention to detail
- Customer-facing experience is a plus
- CRM tool familiarity is a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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