Banking Customer Support Call Centre "First Line"
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time on-site banking customer support role in Cairo handling incoming calls, emails, and chats as the first point of contact. It requires English and Arabic and offers training and career growth.
What you'll do
- Serve as first point of contact for banking customer inquiries
- Handle high volume of calls, emails, and chat messages
- Identify and escalate complex issues
- Maintain understanding of banking products and services
- Stay up to date with banking regulations and industry trends
- Collaborate with team members
- Meet individual and team performance targets and KPIs
What you'll need
- Bachelor's degree in Business Administration, Finance, or related field
- Excellent verbal and written communication in English and Arabic
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Proficient in MS Office and customer service software
- Willingness to work flexible hours, including weekends and holidays
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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