Taking applicationsChat / Email·Posted 8d ago
Scale Customer Success Manager
NcontractsVerified company
Remote
Pay
$29–$38.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
Customer Success Manager on Ncontracts' Scale team managing a portfolio of 1,000+ smaller-contract B2B SaaS customers. The role combines high-volume account management, retention and expansion work with coordination of inside support teams and automated outreach.
What you'll do
- Manage a portfolio of 1,000+ customers
- Develop customer success strategies for adoption, retention, and expansion
- Identify at-risk accounts and implement intervention strategies
- Drive product adoption and feature utilization
- Coordinate daily operations with inside support teams
- Identify expansion opportunities and collaborate on upsells
- Analyze customer usage data and health metrics
- Serve as voice of the customer
What you'll need
- 3+ years of customer success, account management, or related B2B SaaS experience
- Experience managing 1,000+ customer portfolios
- Advanced analytical skills with CS platforms and automation tools
- Excellent communication and presentation skills
- Experience with CRM, business intelligence, and customer success automation tools
Skills
Customer successAccount managementB2B SaaSHigh-volume portfolio managementGainsight/ChurnZeroAutomation toolsSalesforce/HubSpotData analytics
Benefits
Paid time off11 paid holidaysHealth insuranceMental health benefitsLife and disability insurance401(k) with company matchPet insurancePaid volunteer time off
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Applications close on 18 November.