Customer Support Associate – Polish & English | Telecom Project
SutherlandVerified company
Sofia, Bulgaria
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Sofia, Bulgaria
About the role
Customer support associate for an international telecom provider, handling phone, email, and chat inquiries about SIM activation, top-ups, roaming, and account issues. The role is onsite in Sofia and requires Polish C1 plus English B2, with paid training, health insurance, food vouchers, and relocation support.
What you'll do
- Handle customer inquiries via voice, email, and chat
- Resolve service issues and aim for first-contact resolution
- Provide clear, professional, empathetic support
- Document customer interactions accurately
- Follow established processes and procedures
What you'll need
- Polish C1
- English B2
- Undergraduate, graduate, postgraduate education or equivalent
- Strong communication and computer skills
- Availability for shifts Monday–Saturday, 09:00–18:00
- Onsite work in Sofia
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.