Taking applicationsTechnical Support·Posted 8d ago
Technical Customer Success Manager
ReadMeVerified company
Remote, US San Francisco, CA Columbus, OH New York, NY
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, US San Francisco, CA Columbus, OH New York, NY
Open to people in the United States
EnglishMid level
About the role
A customer-facing technical success role owning enterprise accounts end to end, from implementation and adoption to renewal and expansion. It is US-based only and combines hands-on work with APIs, docs, SSO, and AI-assisted workflows.
What you'll do
- Own enterprise accounts end to end
- Run implementation kickoffs, QBRs, and escalations
- Act as product SME for accounts
- Review OAS files and wire CI/CD syncing
- Troubleshoot custom JS/CSS and auth setups
- Use AI to draft plans and triage requests
- Identify expansion opportunities with Sales
- Advocate for customers internally
What you'll need
- Able to read OpenAPI specs
- Comfortable with HTML/CSS/JS
- Understand SSO and auth flows
- Use Git and CLI comfortably
- Strong communicator and organized
- Manage multiple projects
- Uses AI as a working tool
- Problem solver who avoids unnecessary escalation
Skills
OpenAPI specsHTML/CSS/JS debuggingSSO and auth flowsGit and CLIAI workflow automationEnterprise account managementCustomer communicationTechnical troubleshooting
Benefits
Paid time offHealth insuranceEquipment providedWellness stipendPaid parental leaveDonation matchingOffsite retreatsOne Medical membership
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Applications close on 18 November.