Taking applicationsTechnical Support·Posted yesterday
Technical Support Engineer I
Tines
Ireland
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Ireland
EnglishMid level
About the role
Technical support role at Tines handling customer technical inquiries across Slack, chat, and email, including API integrations and workflow troubleshooting. It follows a Sunday–Wednesday 6:00–16:00 local schedule with solo weekend shifts and follow-the-sun handovers.
What you'll do
- Handle technical inquiries via Slack, in-app chat, and email
- Troubleshoot API integrations, systems issues, network and security impediments, and third-party integrations
- Interpret API documents and create Tines workflows
- Configure authentication types such as OAuth and JWT
- Document steps to connect new tools and workflows
- Build, troubleshoot, and modify workflows on customer remote sessions
- Write clear handover notes for regional shifts
- Make independent prioritization and escalation decisions during solo weekend hours
What you'll need
- 2+ years of technical support experience in a SaaS environment
- Experience constructing, testing, and debugging REST and GraphQL API requests
- Exposure to AI actions, agentic workflows, LLM APIs, prompt structures, and protocols such as MCP
- Experience troubleshooting web-based environments including HTTP, SSL, and basic networking
- Excellent communication, analytical, and troubleshooting skills
- Experience handling inbound technical customer requests via chat and email
- Familiarity with a modern programming language such as Python, TypeScript, or Ruby
- Ability to work autonomously and exercise good judgment on escalation
Skills
Technical supportREST and GraphQL APIsTroubleshootingAI and LLM workflowsHTTP, SSL, and networkingPython, TypeScript, or RubySQL and GraphQLWritten communication
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