Insurance Customer Care Benefits Advisor

Sutherland is hiring an Insurance Customer Care Benefits Advisor to handle inbound insurance calls, billing questions, policy updates, and account support. The role is based on-site in Kingston, Jamaica, and requires flexible availability across assigned shifts, weekends, and public holidays.

• Answer inbound calls and provide professional introductions
• Respond to product and service inquiries
• Process payments and perform account maintenance
• Update customer contact information
• Support website registration, login, and password issues
• Transfer out-of-scope calls to operational support teams
• Make outbound follow-up calls
• Document customer interactions accurately

• CXC/GCE/City and Guilds subjects including English, or US high school diploma/GED
• Valid government-issued ID, TRN, and NIS card
• Pass criminal background check and drug test
• Flexible availability for any assigned shift, weekends, and holidays
• Train and work on-site at Red Hills Road site
• 1 year BPO/customer service experience preferred
• Basic Microsoft Office experience
• Type over 30 WPM with 80% accuracy

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.