Sr. Advisor I, Technical Support‑Japanese Speaker
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
A senior technical support role for Japanese-speaking customers, handling escalated hardware, software, and networking cases and coaching junior advisors. It is based in Kuala Lumpur and requires rotating shifts.
What you'll do
- Handle complex escalated customer cases
- Resolve hardware, software, and networking issues
- Follow escalation paths and make outbound follow-ups
- Meet contractual KPIs
- Document customer accounts accurately
- Coach and train support professionals
- Act as escalation point in team leader absence
- Provide reporting analysis
What you'll need
- Japanese language
- Associate's degree preferred
- 3-5 years technical experience preferred
- Senior technical knowledge
- Technical certifications
- Strong written and verbal communication
- Problem-solving skills
- Ability to rotate shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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