Specialist, Product Technical Support

Remote technical support specialist for BD medical devices, handling complex product malfunctions and customer inquiries for critical care products. Requires clinical or healthcare device experience and residence in US Pacific or Mountain time zones; pay range is $73,400 to $117,400 annually.

• Assess complex product malfunctions by analyzing incident parameters and product usage
• Diagnose and intake complex product issues using clinical expertise and product knowledge
• Advise internal stakeholders and external customers on product specifications and setup
• Document detailed call intake information in JDE
• Follow up with customers for additional information or service confirmation
• Collaborate with R&D, Operations, Service, and Quality to resolve issues
• Assess service charges and process purchase orders or credit card information
• Coordinate return shipment information for customers

• High school degree required
• Minimum 3 years in clinical, healthcare, or related environment
• Hands-on experience supporting, operating, or troubleshooting medical devices
• Proficiency with Microsoft Office Suite
• Strong written and verbal communication skills
• Excellent problem-solving and critical thinking abilities
• Ability to manage competing priorities
• Experience working on cross-functional projects