Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
UiPathVerified company
Remote-Jakarta
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote-Jakarta
EnglishBahasa IndonesiaSenior level
About the role
Customer Success Manager II for UiPath's Indonesia team, owning post-sales relationships with strategic enterprise customers and driving adoption, value realization, retention, and expansion. The role requires English and Bahasa Indonesia fluency and travel within Indonesia, with a focus on automation, AI, and agentic transformation.
What you'll do
- Own post-sales customer success lifecycle
- Develop joint success plans
- Advise customer executives and stakeholders
- Drive platform adoption and value realization
- Lead governance and business reviews
- Manage customer risks and account health
- Partner with Sales on renewals and expansion
- Coordinate cross-functional teams
What you'll need
- 6-8 years customer-facing experience
- Enterprise/SaaS customer management
- Senior stakeholder relationship building
- Adoption, retention, and expansion experience
- Commercial awareness and business cases
- Project and program management
- Fluency in English and Bahasa Indonesia
- Travel within Indonesia and region
Skills
Customer successAccount managementStakeholder managementProject managementValue realizationRenewals and expansionExecutive business reviewsAI/automation transformation
Benefits
Career growthFlexible work arrangementsInclusive workplaceGlobal team
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Applications close on 18 November.