Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist II (Backup / Restore, Networking)
ConnectWiseVerified company
Remote, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, Philippines
EnglishMid level
About the role
A full-time technical support role at ConnectWise helping partners diagnose and resolve product issues involving backup, restore, networking, and Linux/Windows servers. The job is listed as remote in the Philippines and involves email, phone, chat, case work, and remote sessions with partners.
What you'll do
- Provide technical support via email, phone, chat, cases, and remote sessions
- Diagnose and resolve partner product issues or questions
- Monitor backup, off-site, and critical service failure events
- Investigate and resolve reported failure incidents and escalate when necessary
- Act as first point of contact for escalated support cases
- Maintain a knowledge base of products and services
- Document partner interactions, troubleshooting, and results
- Communicate new release features and improvements to partners
What you'll need
- Bachelor’s degree in a related field or equivalent business experience
- 2+ years of related experience
- Experience in a technical service-oriented position
- Familiarity with backup technology
- Knowledge of virtualization and cloud technology
- Understanding of operating systems such as Linux
- Strong customer service skills
- Strong written and verbal communication skills
Skills
Backup technologyVirtualization and cloud technologyLinux operating systemsTechnical troubleshootingCustomer serviceWritten and verbal communicationKnowledge base documentationAttention to detail
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