MSP Technical Support Specialist
Hire HangarVerified company
Remote — Egypt (Cairo) and other listed countries · US time zones
Pay
$4.6–$5.8/hr
Job type
Contract · Remote
Hours
US hours
Location
Egypt (Cairo) and other listed countries
About the role
Entry-level IT helpdesk role at a US managed services provider: triage tickets by phone and email, fix Windows, Microsoft 365 and network issues, and escalate to senior engineers. Remote on US hours; Egypt is a listed hiring location, and prior MSP experience is required.
What you'll do
- Triage inbound tickets by phone, email and the ticketing platform within SLA
- Troubleshoot basic hardware, software and network issues
- Run remote desktop sessions and simple Active Directory / Azure AD tasks
- Document every step in ConnectWise, Autotask or HaloPSA
- Escalate complex issues with clear handoff notes
- Help with user onboarding and offboarding
What you'll need
- Experience in a Managed Services Provider (MSP) environment (mandatory)
- Basic Windows 10/11 and Microsoft 365 knowledge
- Networking basics: TCP/IP, DNS, DHCP, VPN
- Strong written and verbal English
- Must record a short video as part of the application
- Nice to have: CompTIA A+, PSA/RMM tools, Intune
Skills
Benefits
About Hire Hangar
Hire Hangar connects remote talent with vetted, fast-growing companies (mostly US-based) for long-term roles in customer service, technical support, sales and operations. It hires contractors across Latin America, Africa (including Egypt, Morocco and South Africa) and the Philippines. Every application includes a short recorded video, which is the first step of the interview process.
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Applications close on 13 November.