Taking applicationsTechnical Support·Posted 15h ago
Technical Support Specialist , UK (United Kingdom)
United Kingdom
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
United Kingdom
EnglishSenior level
About the role
Nash is hiring a remote Technical Support Specialist to investigate and resolve complex platform and integration issues for enterprise merchants. The role is open only to candidates located in the UK and works UK hours Thursday through Monday.
What you'll do
- Diagnose configuration questions, error patterns, API and webhook issues, and account-specific behavior
- Own escalation handoffs with reproduction steps, investigation details, impact assessment, and severity
- Coordinate P1 incidents and keep customers and stakeholders informed
- Monitor Datadog dashboards, alerts, and logs for anomalies
- Document novel resolution patterns in the knowledge base
- Provide overflow support for Delivery Support during peak windows
What you'll need
- 5-6+ years in Technical Support, Support Engineering, or related SaaS technical role
- Hands-on experience investigating complex platform issues
- Comfort with APIs, webhooks, and integration troubleshooting
- Experience with monitoring tools such as Datadog, New Relic, or Grafana
- Clear, calm written communication during incidents
- Judgment on when to investigate further versus escalate
- Must be located in the UK
Skills
API troubleshootingWebhook troubleshootingIntegration troubleshootingDatadog monitoringIncident coordinationEscalation documentationKnowledge base writingClear written communication
Benefits
Paid time offCompetitive compensationEquityQuarterly team on-sitesCareer growth
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