Customer Service and Technical Banking Support Associates (ONSITE)
SutherlandVerified company
Portmore, Jamaica
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Portmore, Jamaica
About the role
Onsite customer service and technical support role in Portmore/Kingston, Jamaica, handling inbound calls, troubleshooting technical issues, processing payments and maintaining accounts for banking consumers. Requires Jamaican work documents and flexible availability for any assigned shift, including weekends and holidays; offers paid training, health/life insurance and career growth.
What you'll do
- Answer inbound calls
- Resolve technical issues
- Respond to product and service inquiries
- Process payments
- Perform account maintenance
- Upsell products or services when encouraged
What you'll need
- 3-4 CXC/GCE subjects including English, or US high school diploma/GED
- Valid government-issued ID, TRN and NIS card
- Flexible availability any day and assigned shift, including weekends and holidays
- Train and work onsite at Kingston or Portmore sites
- Strong technical or troubleshooting skills
- Basic Microsoft Office experience
- Type over 30 WPM with 80% accuracy
- Pass criminal background check and drug test as needed
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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