Customer Service Agent ‑ MR
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
A full-time on-site customer service role in Alexandria, Egypt, handling customer inquiries by phone and resolving issues. It is open to fresh graduates and dropouts, requires B2/C1 English, and requires flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience
- Address customer inquiries
- Resolve customer issues
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving, active listening, and attention to detail
- Customer-facing experience and CRM familiarity are a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette and communication techniques are a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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