Medical Laboratory Customer Service Representative
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A medical laboratory customer service representative handles calls from patients, physicians, and healthcare professionals, schedules lab tests, processes orders and billing, and resolves complaints. The role is based in Cairo with work-from-home availability and may require evening and weekend shifts.
What you'll do
- Answer incoming calls and provide accurate information
- Schedule appointments for laboratory tests and procedures
- Process patient orders and ensure accurate billing
- Resolve customer complaints and issues
- Maintain accurate patient records and documentation
- Coordinate with laboratory technicians and medical staff
- Promote laboratory services and products
What you'll need
- Medical educational background preferred
- Bachelor's degree in sciences, agriculture, or pharmacology preferred
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks
- Proficiency with computers and medical software
- Healthcare setting experience preferred
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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