Taking applicationsChat / Email·Posted 8d ago
Regional Support Manager, Northern Europe
AxonVerified company
Belgium-Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Belgium-Remote
DutchEnglishMid level
About the role
Support customers in Northern Europe as a technical expert for Axon’s devices and cloud software, driving adoption and handling tickets and RMAs. The remote role based in Belgium requires fluent Dutch and English and up to 40% travel across Benelux, Nordics and Baltics.
What you'll do
- Drive customer success and technical adoption
- Serve as technical liaison between Axon, customers, and partners
- Follow up on customer requests
- Manage tickets and RMAs
- Support existing customers with sales team
- Coordinate regular customer calls
- Facilitate integration with customer platforms
- Installation and commissioning
What you'll need
- Fluent Dutch and English
- Legally live in territory and travel internationally
- Enterprise networking knowledge
- SaaS, cloud, API, and identity management knowledge
- Windows, Active Directory, and endpoint management knowledge
- Integration and interoperability knowledge
- Technical troubleshooting skills
- MS Office, CRM, and collaboration tool proficiency
Skills
Customer success adoptionTechnical troubleshootingEnterprise networkingSaaS and cloud platformsAPIs and identity managementWindows and Active DirectorySystem integrationCRM and collaboration tools
Benefits
Remote work
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Applications close on 18 November.