Taking applicationsTechnical Support·Posted 14h ago
Product Support Specialist I (Merchant Care)
AffirmVerified company
Remote Canada
Pay
$19–$25.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote Canada
FrenchEnglishMid level
About the role
A front-line product support role for Affirm merchant partners, resolving technical and operational issues through troubleshooting and cross-team collaboration. It requires French and English fluency and is open only to candidates living in specified Canadian provinces.
What you'll do
- Support Affirm’s merchant partners
- Troubleshoot technical or configuration issues
- Work with engineers on technical and operational issues
- Manage multiple customer inquiries simultaneously
- Build scalable support processes
- Communicate new features and enhancements
- Aggregate merchant feature requests
What you'll need
- Fluent in French and English
- Bachelor’s degree or equivalent experience
- 2+ years in Tech, eCommerce, SaaS or similar role
- Handle high volume with efficiency and empathy
- Clearly describe technical concepts in writing
- Understand complicated technical systems
- Own projects through completion
- Nice to have: Shopify, WooCommerce, web development, or logs experience
Skills
Technical troubleshootingMerchant supportCustomer communicationCross-functional collaborationScalable process buildingE-commerce platformsLog and data troubleshootingFrench and English fluency
Benefits
Health insuranceInternet stipendPaid time offEmployee stock purchase planMonthly wellness stipend
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