Taking applicationsTechnical Support·Posted 8d ago
Customer Success Engineer
Veeam SoftwareVerified company
Remote, Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, Germany
EnglishGermanMid level
About the role
Customer Success Engineer role at Veeam focused on technical onboarding, adoption, disaster recovery assessments, and resilience reporting for enterprise accounts. The position is remote but the posting says applicants permanently located outside Germany may be declined, and it requires advanced English and German.
What you'll do
- Configure customer accounts and backup policies
- Facilitate onboarding and admin portal orientation
- Run recovery simulations and DRMM assessments
- Deliver quarterly resilience reports
- Identify churn risk and mitigation plans
- Support renewal and expansion strategy
- Build business cases and define TCO
- Engage CISO/CIO stakeholders
What you'll need
- 5+ years in customer-facing engineering focused on data backup and recovery
- Advanced English and German
- Hands-on OS, virtualization, storage, scripting, cloud, and DR&R expertise
- Experience with protection plans, migrations, and recovery simulations
- VMCE certification required, may be completed post-hire
- Preferred AWS or Azure certifications
- Translate business outcomes into technical adoption roadmaps
- Executive stakeholder engagement skills
Skills
Data backup and recoveryVirtualizationStorageScripting/automationCloud platformsDisaster recovery and resilienceVeeam Data PlatformExecutive stakeholder engagement
Benefits
Paid time offHealth insuranceRetirement savingsLife insuranceAccident coverageEmployee assistance programPaid volunteer timeWellbeing programs
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Applications close on 18 November.