Open Positions: Customer Service Agents ‑ MZ
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
Full-time on-site customer service role in Alexandria, Egypt, handling customer inquiries and resolving issues by phone. Open to fresh graduates and dropouts; requires B2/C1 English and flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions
- Address inquiries
- Resolve customer issues
- Provide tailored solutions
- Ensure a positive customer experience
- Maintain customer satisfaction
What you'll need
- Fluency in English (B2/C1)
- Customer service and support skills
- Ability to enhance customer satisfaction
- Flexibility with night and overnight shifts
- Open to grads, fresh grads and dropouts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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