Taking applicationsChat / Email·Posted 8d ago
Manager I, Customer Success Manager
SamsaraVerified company
Remote - Canada
Pay
$64.5–$83.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishMid level
About the role
A remote people-manager role leading Samsara's Canada Scaled Customer Success team, coaching CSMs and improving digital onboarding and adoption programs. It requires Canada residency and combines team leadership with customer outcomes, process improvement, and cross-functional work.
What you'll do
- Hire, onboard, and develop a team of CSMs
- Manage individual performance and team KPIs
- Improve the Digital Scale customer journey
- Oversee book-of-business risk management
- Standardize core customer success processes
- Partner with Sales, Renewals, Services, and Support
- Coach CSMs in high-stakes customer moments
- Translate CS strategy into an operating model
What you'll need
- 2+ years managing a team
- Experience with scaled onboarding or account management
- SaaS experience preferred
- Experience with Gainsight or Totango
- Strong problem-solving skills
- Comfort in a fast-paced environment
- Bachelor's degree
- Legal right to work in Canada
Skills
Customer success managementTeam leadershipSaaSGainsight or TotangoDigital engagementData analyticsProcess improvementCross-functional collaboration
Benefits
Performance bonusEquityProfessional development stipendHealth insuranceParental leaveFlexible remote model
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Applications close on 18 November.