Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager
1PasswordVerified company
United Kingdom
Pay
$47–$68/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United Kingdom
EnglishSenior level
About the role
Senior Customer Success Manager at 1Password, remote within the UK, owning a portfolio of SaaS customers to drive adoption, retention, and expansion. It is a senior, commercially autonomous role with executive stakeholder work, mentoring, and an annual base salary of £73,000–£106,000 plus commission.
What you'll do
- Manage a portfolio of complex customer accounts
- Drive adoption and value realization
- Lead renewals and expansion opportunities
- Run executive business reviews
- Maintain forecasting hygiene
- Mentor CSMs and share playbooks
- Lead joint account planning with AEs
- Design AI-assisted commercial workflows
What you'll need
- 6+ years in a customer-facing SaaS role
- Proven retention, adoption, and expansion outcomes
- Experience running EBRs with VP and C-suite stakeholders
- Cybersecurity, IAM, or enterprise IT background preferred
- Gainsight and Salesforce hygiene
- Commercial acumen and independent negotiation
- Strong executive presence
- UK-based and remote within the UK
Skills
Customer SuccessSaaSRetention and expansionExecutive business reviewsCybersecurity/IAMGainsightSalesforceAI-assisted workflows
Benefits
Health insurancePaid time offPensionEquity/RSUsRetirement matchingRemote-first work environmentPaid volunteer daysCommission-eligible
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Applications close on 18 November.