Taking applicationsVoice Support·Posted 8d ago
Portuguese Customer Advisor
FoundeverVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
PortugueseEnglishEntry level
About the role
A full-time Portuguese Customer Advisor role in Cairo, handling customer questions by phone and in writing. It requires fluent Portuguese and advanced English, and is open to local candidates or people willing to relocate to Cairo.
What you'll do
- Provide first-contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build customer relationships in a courteous, friendly, and professional manner
- Meet customer service quality goals, compliance regulations, and productivity targets
- Create a positive customer experience
- Follow management direction and provide feedback
What you'll need
- Native or proficient Portuguese (C2)
- Advanced English (at least C1), verbal and written
- Strong communication and phone conversation skills
- Attentive listening and superior writing skills
- Analytical and problem solving skills
- Strong attention to detail
- Desire to learn and advance
- Local candidate or willing to relocate to Cairo, Egypt
Skills
Portuguese C2English C1CommunicationPhone conversationAttentive listeningWritingAnalytical and problem solvingAttention to detail
Benefits
Competitive wagesEmployee discountsCareer growthWellness programJob stabilityLife-long skills and experienceExcellent work culture
About Foundever
Foundever is a global customer experience company with 170,000 associates supporting 750+ brands in 60+ languages. In Egypt it runs contact centers in Cairo with English and multilingual customer support teams. These roles are on-site.
BPO / customer experience5,000+ employees
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