Customer Support Specialist

Sutherland is hiring a Customer Support Specialist in Cairo, Egypt for full-time phone, email, and chat support. The role covers complaint resolution, order and return processing, and CRM record-keeping, with previous customer-service experience preferred.

• Respond to customer inquiries via phone, email, and chat
• Provide accurate product, service, and policy information
• Handle customer complaints and resolve issues
• Follow up with customers to ensure resolution
• Process requests, orders, returns, and customer transactions
• Maintain accurate records of customer interactions
• Escalate complex issues to the appropriate department
• Work with internal teams to ensure a smooth customer experience

• Previous customer service or support experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Customer-focused, patient, and professional attitude
• Ability to work under pressure and manage multiple tasks
• Good computer skills and familiarity with CRM or customer service systems
• Fluent in English/Arabic/other language, if applicable

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.