Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager ‑ EMEA
LaunchDarklyVerified company
Remote - EMEA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
EMEA
EnglishSenior level
About the role
A senior customer success role owning post-sales onboarding, adoption, renewals and expansion for LaunchDarkly customers in EMEA. It combines technical product guidance with commercial retention targets and executive relationship building.
What you'll do
- Onboard new customers from sales handoff to activation
- Build success plans and manage onboarding projects
- Identify and mitigate adoption risks and churn
- Provide technical implementation and adoption guidance
- Identify expansion and upsell opportunities
- Act as a trusted advisor to customers
- Build champions and executive relationships
- Own renewals and forecast weekly
What you'll need
- 5+ years in a customer-facing role
- Experience owning renewals and retention quota
- Strong discovery and qualification skills
- Strong project management skills
- Experience with a technical product
- DevOps experience preferred
- Proactive and reactive customer success experience
- Excellent written and spoken communication
Skills
Customer successAccount managementRenewal managementRisk mitigationTechnical guidanceSales acumenProject managementExecutive relationships
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Applications close on 18 November.