Taking applicationsTechnical Support·Posted 14h ago
Product Support Specialist ‑ Adapt (LATAM & Caribbean)
AirDNAVerified company
Remote (LATAM)
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
LATAM
EnglishMid level
About the role
A product support specialist for AirDNA's Adapt pricing engine, handling hard technical escalations from frontline support and explaining root causes to hosts. It is a fully remote long-term contract open only to candidates based in Latin America or the Caribbean, with SQL, Python, API, and log-analysis work.
What you'll do
- Own technical escalations end to end
- Diagnose pricing and sync issues
- Use SQL, logs, analytics, and code to confirm causes
- Explain pricing engine behavior to hosts
- Create help-center and in-app content
- Share escalation themes with Product
- Identify at-risk accounts
- Build SOPs, macros, and escalation paths
What you'll need
- 2+ years in technical or SaaS product support
- SQL proficiency
- Working knowledge of Python
- API and log analysis experience
- Strong quantitative reasoning
- Structured problem-solving
- Excellent verbal and written English
- Overlap with US Eastern and European business hours
Skills
SQLPythonAPI troubleshootingLog analysisQuantitative reasoningStructured problem-solvingTechnical communicationCustomer support
Benefits
Competitive salaryPerformance bonusPaid time offContinuing education stipendCareer growthLanguage lessonsFully remote
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