Taking applicationsVoice Support·Posted 15h ago

Customer Service Representatives (New Cairo City)

SutherlandVerified company

New Cairo City, Egypt

Pay

$2/hr

Job type

Full-time · On-site

Hours

Flexible

Location

New Cairo City, Egypt

EnglishEntry level

About the role

Sutherland is hiring full-time, on-site customer service representatives in New Cairo for telecom technical support and TV streaming customer service accounts. It offers up to 20,800–21,500 EGP monthly including KPIs, plus night-shift allowance, transportation, wellness support, and promotion eligibility after six months.

What you'll do

  • Provide customer service for a TV streaming service
  • Provide technical support for a telecom account
  • Communicate with customers in English

What you'll need

  • Graduates and dropouts welcome
  • English proficiency B2/B2+/C1
  • Previous experience is a plus
  • Military papers required for males
  • On-site work in New Cairo

Skills

Customer serviceTechnical supportEnglish B2 or above

Benefits

Performance bonusCareer growthNight shift allowanceMental wellness supportGym access and employee discountsTransportationEmployee referral programFree learning platforms and courses

About Sutherland

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.

BPO / customer experience5,000+ employeesHQ: Rochester, New York
More about Sutherland

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