Taking applicationsTechnical Support·Posted 8d ago
Customer Success Engineer
AlgoliaVerified company
Remote - Australia
Pay
$43.5–$54.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishMid level
About the role
This is a customer-facing technical role helping Algolia customers adopt and optimize search and discovery, including workshops, implementation guidance, and support. It is remote but limited to Australia, requires 4+ years in a customer-facing technical role, and pays 130,500–163,000 AUD on-target annually.
What you'll do
- Deliver technical onboarding and implementation support
- Scope and present technical workshops
- Advise on search implementation and optimization
- Partner with Customer Success Manager on account health
- Escalate and coordinate solutions across the organization
- Present case status reports
- Identify and resolve technical risks
- Guide environment optimization
What you'll need
- 4+ years in a customer-facing technical role
- SaaS experience preferred
- Knowledge of at least one programming language
- REST API and database experience
- Web development technologies experience
- Experience delivering technical workshops
- Explain complex technical concepts clearly
- Occasional customer travel may be required
Skills
JavaScriptJavaPHPC#PythonREST APIDatabase managementWeb development
Benefits
Flexible workplaceRemote work optionAutonomy over work location and schedule
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Applications close on 18 November.