Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager ‑ Enterprise
MotiveVerified company
Pakistan - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Pakistan
EnglishMid level
About the role
Motive is hiring a Technical Account Manager to provide technical support and account ownership for enterprise customers. The role focuses on troubleshooting escalated issues, root-cause analysis, SQL/API work, and proactive account reviews, and is listed as remote in Pakistan.
What you'll do
- Resolve technical issues with Product and Engineering
- Investigate root cause of errors and bugs
- Build and execute SQL queries for emerging issues
- Serve as primary technical contact for enterprise accounts
- Own escalated customer cases end to end
- Build relationships with customer technical contacts
- Participate in on-call rotation
What you'll need
- Minimum 2 years in Technical Support or equivalent account ownership
- Excellent written, chat, phone, and in-person customer communication
- Experience with complex custom configurations
- Experience handling customer escalations
- Strong analytical and problem-solving skills
- Hardware, firmware upgrade, and change management experience
- Familiarity with APIs, Python, DataDog, SQL, and code review
- Technical educational background or equivalent experience
Skills
Technical supportSQLAPI troubleshootingRoot cause analysisHardware and firmware supportCustomer communicationAccount managementThird-party integrations
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Applications close on 18 November.