Customer Service Agent

On-site customer service agent role in Cairo, Egypt, handling English-language inquiries across channels, resolving complaints, and documenting interactions. It requires prior customer service experience, B2+/C1 English, fixed night-shift availability, and lists pay of 6000 without currency or period.

• Handle customer inquiries through communication channels
• Respond to questions with accurate information
• Identify customer needs and provide solutions
• Handle complaints and resolve issues professionally
• Follow up on customer requests
• Maintain a professional and positive attitude
• Ensure high customer satisfaction
• Document interactions and update customer information

• English level B2+/C1
• Previous customer service experience required
• Excellent verbal and written communication
• Strong problem-solving and interpersonal skills
• Ability to handle inquiries professionally and efficiently
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Ability to work fixed night shifts

Innovative Work Solutions is a leading provider of professional Outsourcing services, dedicated to empowering businesses with smart, flexible, and dedicated solutions. With a rich history of excellence and a commitment to innovation, we specialize in delivering seamless customer experiences across diverse industries.