Customer service agents (Cairo)
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer service agent role in Cairo answering customer questions and resolving issues by phone in a calm, professional manner. It is open to fresh graduates and dropouts with fluent English (B2/C1) and requires availability for night and overnight shifts.
What you'll do
- Answer customer questions and provide support
- Resolve issues calmly and professionally
- Communicate clearly and confidently over the phone
- Make customers feel heard, valued, and supported
- Work closely with the team to deliver great service
What you'll need
- Fresh graduates and dropouts welcome
- Good communication and customer service skills
- Positive attitude and willingness to learn
- Strong listening and problem-solving skills
- Comfortable working in a team
- Fluent English required (B2/C1 level)
- Ability to work night and overnight shifts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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