Taking applicationsTechnical Support·Posted 8d ago
Customer Success Manager ‑ Technical Account Management
ZipVerified company
New York City (United States)
Pay
$48–$67.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
New York City (United States
Open to people in the United States
EnglishSenior level
About the role
A customer success manager role at Zip managing commercial customer portfolios and driving adoption, renewals, and procurement best practices. It requires B2B SaaS customer-facing experience plus procurement or implementation familiarity, with a $100,000-$140,000 OTE salary in New York City.
What you'll do
- Define customer business outcomes
- Advise customers on procurement best practices
- Build relationships with key stakeholders
- Manage customer health using adoption metrics
- Translate customer needs with product and engineering
- Train customers to become product specialists
- Partner with Sales on renewals and NRR
- Improve Customer Success assets and processes
What you'll need
- 5+ years in customer success, account management, or strategic consulting
- B2B SaaS experience in a high-paced environment
- 1+ year in an implementation role
- Procurement, sourcing, or vendor management background
- Familiarity with procurement technologies such as ERP, HRIS, CLM, GRC, JIRA, or ServiceNow
- Excellent interpersonal skills
- Strong project management skills
- Creative problem solving and attention to detail
Skills
Customer successAccount managementB2B SaaSProcurement advisoryProject managementData-driven adoption metricsStakeholder managementRenewal management
Benefits
Health insurancePaid time offEquipment providedStart-up equityTeam building eventsHome office budget
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Applications close on 18 November.