Taking applicationsTechnical Support·Posted 14h ago
(English C1) Technical Support Consultant (4‑Month Cooperation, fully remote)
SupportYourAppVerified company
Brazil, Serbia, Chile, Argentina
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Brazil, Serbia, Chile, Argentina
EnglishEntry level
About the role
Technical support role handling email and chat troubleshooting for a product, offered as a 4-month remote cooperation with possible extension. It requires C1 English and at least one year of technical customer support experience, with a flexible schedule and USD compensation.
What you'll do
- Provide technical support via email and chat
- Troubleshoot product issues and guide customers step-by-step
- Diagnose bulb, app, connectivity, setup, or configuration issues
- Document customer interactions and troubleshooting steps
- Escalate complex or unresolved technical issues
- Manage multiple conversations while maintaining accuracy and quality
What you'll need
- C1 English communication skills, spoken and written
- At least 1 year of technical customer support experience
- Tech-savvy mindset
- Strong troubleshooting and problem-solving skills
- Critical thinking and practical analytical approach
- Personal computer with at least 8GB RAM
- Stable internet connection of at least 50 Mbps download and 40 Mbps upload
Skills
Technical supportTroubleshootingEmail and chat supportCustomer communicationProblem-solvingDocumentationEscalation managementCritical thinking
Benefits
Flexible hoursPaid in USDRemote workInclusive international environmentNo time-tracking requirementsSelf-development supportWorkload and personal time balance
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