Taking applicationsChat / Email·Posted 9d ago
Member Support Specialist (Phone, Chat, Email)
SmithRx
USA
Pay
$22/hr
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishEntry level
About the role
This is a call-center member support role for a pharmacy benefits company, handling inbound and outbound calls with members, physicians, and pharmacies. It requires local Lehi, UT residency and onsite training, with pay listed at $22.00 per hour.
What you'll do
- Answer inbound calls and make outbound calls to members, physicians, and pharmacies
- Follow up, resolve, and document member issues
- Route inquiries needing further investigation
- Educate members about pharmacy benefits
- Deliver one-call resolution
- Maintain PPI and HIPAA compliance
What you'll need
- 1+ years of call center experience
- Must be local to Lehi, UT and work onsite
- Proficiency in Windows, MS Office, and G-Suite
- HS Diploma, GED, or equivalent
- Active listening and conversational speaking skills
- High degree of empathy
- Ability to multitask
- Excellent verbal and written communication
Skills
Call center supportActive listeningEmpathyVerbal and written communicationMultitaskingData entryWindows/MS Office/G-SuiteCRM tools
Benefits
Health insurancePaid time offPaid company holidaysPaid parental leave401(k) retirement savingsCommuter benefitsEmployee assistance programProfessional development
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