Taking applicationsTechnical Support·Posted 8d ago
Customer Success Engineer, Sydney
CriblVerified company
Remote - Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishMid level
About the role
Cribl is hiring a Customer Success Engineer to act as a technical trusted advisor for enterprise customers using its observability and telemetry platform. The role covers the customer success lifecycle from onboarding to expansion and requires at least five years of post-sales customer-facing experience plus deep observability and data pipeline knowledge.
What you'll do
- Act as trusted advisor to customers
- Drive customer success from onboarding to expansion
- Become a Cribl product expert
- Help customers build observability pipelines
- Manage stakeholder and senior management relationships
- Communicate with tech-touch customers via CS platform
- Identify new use cases and expand usage
- Collaborate cross-functionally as voice of customer
What you'll need
- Minimum 5 years in related post-sales customer advocacy
- Customer-first mindset
- Strong communication and relationship management
- Customer-facing presentation experience
- Experience with observability, logs, metrics, IT operations, and security
- Deep understanding of data pipeline lifecycle
- Ability to drive product value and new use cases
- Quick learner with technical and problem-solving skills
Skills
Customer success lifecycleObservability, logs, and metricsIT operations and securityData pipelinesSplunk/Elastic/Datadog/SnowflakeGainsightAWS/Azure/GCPRelationship management
Benefits
Remote-firstCareer growthMentorship and coachingGlobal workforceDiverse and inclusive culture
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Applications close on 18 November.