Taking applicationsChat / Email·Posted 8d ago
Senior Manager, Strategic Accounts Customer Success Managers
MotiveVerified company
United States - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishSenior level
About the role
Leads a remote US-based team of 6–9 Strategic Customer Success Managers serving high-value enterprise accounts. The role combines retention and upsell targets with playbook development, data-driven forecasting, and executive relationship management.
What you'll do
- Lead 6–9 Strategic Customer Success Managers
- Drive retention for high-value strategic accounts
- Develop and iterate customer success playbooks
- Forecast net revenue retention and gross retention
- Advocate for strategic clients internally
- Manage pipeline reviews, escalations, and executive business reviews
- Identify upsell and cross-sell opportunities with sales
- Monitor customer health and secure renewals
What you'll need
- 5+ years leading a Customer Success team in B2B SaaS
- Experience with strategic or enterprise clients
- Experience leading CSMs with books over $4M ARR
- Execution-focused with process excellence
- Ability to use data for decisions and forecasting
- Strong communication with C-level executives
- Experience in change management
- Relationship management skills
Skills
Customer Success leadershipB2B SaaSRetention strategyUpsell and cross-sellData analyticsExecutive communicationChange managementAccount planning
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Applications close on 18 November.